However, it wasn't until we were able to do a conference call with a lead Telguard technician and a very knowledgeable GE technician, that we got the system working properly.

Both companies were very helpful in giving us information on how their device should operate. We spoke to GE and Telguard technical support separately many times to try and solve the problem. Once it armed, the app would fail every time we tried to disarm. When we tried to disarm the system from the Telguard account, the system armed. When we followed the instructions for the NX-6 Telguard Interactive setup, the Telguard account showed the system was armed, when it was disarmed. With this setup, the TG-1 Express allows you to use a web based account to remotely control (arm/disarm) your NX-8 control panel. The TG-1 acts as a normally open relay that closes for one second and then opens. Of course, you also need a Telco connection from the RJ-45 connector on the TG-1 Express to the four Tip and Ring terminals on the GE NX-8 alarm control panel.Īfter making the proper connections, the Telguard Interactive installation guide walks you through programming the connected zone as a keyswitch zone and programming the connected auxiliary output to follow the armed state. Finally, you need to connect the 'Trp' terminal on the TG-1 to one of the 'AUXOUT' terminals on the NX-8. The zone used must be one of the eight on-board wired zones and you cannot use an expansion zone for this connection. Then, you need to wire the two 'STC' terminals on the TG-1 to an open zone on the control panel. With the NX-8, you need to connect the 'Gnd' terminal on the TG-1 to the auxiliary power 'COM' terminal on the NX-8 and the 'Pwr' terminal on the TG-1 to the 'AUX +' terminal on the NX-8. Telguard Interactive service works by wiring the TG-1 Express universal cellular alarm communicator to the alarm control panel. While Telular does a good job of providing detailed installation instructions for integrating their cellular alarm communicators with most alarm control panels, the instructions for the newer NX-6 control panel were not working for this older NX-8 and therefore, the system wasn't acting as it should. Fresh off the heels of our Telular partnership, we had an interesting situation come up when trying to provide the Telguard Interactive service to one of our new customers that had an existing GE NetworX NX-8 control panel.

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